It seems the iPhone like "Lockscreen" app is a huge hit with our kids. Unfortunately, it seems many of them forget the combination they have put in that makes the lock screen unlock itself. I have found this website that you can use to help students get rid of this application. If the student's laptop won't get past the lock screen, you will have to pay special attention to step two on this website.
If the Help Desk is open I'd recommend sending the computer there if you don't feel comfortable following these directions. They're pretty straight forward though. Just thought it might be helpful for days when the Help Desk is really busy or closed.
LockScreen Help
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